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FAQS

Terms and Conditions

Welcome to Black Forest Cake House! These terms and conditions outline the rules and regulations for the use of our bakery’s website and services. By accessing this website and placing orders, you agree to comply with these terms. Please read them carefully.

Yes, we provide delivery services within Nairobi, Kenya. Our delivery fees and timeframes may vary depending on your location. Please check our delivery information for more details.

Absolutely! We love creating personalized treats for our customers. Whether it’s a specific design, flavor, or dietary requirement, we’re here to bring your vision to life. Reach out to us to discuss your customization options.

To ensure we can accommodate your request, we recommend placing your order at least 48 hours in advance. For custom orders or large quantities, additional lead time may be needed. However, we’ll do our best to accommodate last-minute orders whenever possible.

 Yes, we understand the importance of catering to various dietary preferences and restrictions. We offer a selection of gluten-free and vegan options, including cakes, cupcakes, and pastries. Please inquire about our current offerings.

Please refer to our payment information for a complete list of accepted payment methods.

 Changes to or cancellations of orders can be accommodated within a certain timeframe before the scheduled pickup or delivery date. Please contact us as soon as possible to discuss any modifications to your order.

What if I’m not satisfied with my order? Your satisfaction is our priority. If for any reason you’re not satisfied with your order, please reach out to us, and we’ll do our best to address your concerns and make it right.

Yes, we have a bakery shop located in Nairobi, Kenya. You’re welcome to visit us to place orders, pick up treats, or inquire about our products and services. Check our contact information for our shop address and operating hours.

Yes, we provide catering services for various events, including birthdays, weddings, corporate gatherings, and more. Get in touch with us to discuss your event needs, and we’ll create a custom dessert menu tailored to your requirements.

 For any further inquiries or assistance, feel free to contact us via phone, email, or through our website. Our dedicated team is here to help answer your questions and assist you with your bakery needs.
If you have any other questions not addressed here, don’t hesitate to reach out to us. Thank you for choosing Black Forest Cake House for your bakery delights!

 Yes, we do! Anyone can bake! We offer baking classes for those interested in honing their baking skills and learning new techniques. Whether you’re a beginner looking to master the basics or an experienced baker wanting to refine your craft, our classes cater to all skill levels. Get in touch with us to inquire about our upcoming classes and to reserve your spot. We look forward to sharing our passion for baking with you!

OFFER OFFER !!!!!!

FREE 1KG

Every Thursday, Friday & Saturday for 2Kg purchases

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