Terms and Conditions

Welcome to Black Forest Cake House! These terms and conditions outline the rules and regulations for the use of our bakery’s website and services. By accessing this website and placing orders, you agree to comply with these terms. Please read them carefully.

Order Placement:
  1. When placing an order through our website, you agree to provide accurate, complete, and up-to-date information.

  2. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, pricing errors, or suspicion of fraudulent activity

Pricing and Payment
  • All prices listed on our website are in Kenyan Shilling (KES) and inclusive of applicable taxes.

  • Payment for orders must be made in full at the time of checkout. We accept payment via the payment methods listed on our website.

  • In the event of a pricing error, we reserve the right to correct the price and notify you of the updated amount before proceeding with the order.

Product Availability
  • Our product offerings are subject to availability, and we cannot guarantee that all items will be in stock at all times.

  • If an item you ordered is unavailable, we will notify you as soon as possible and offer alternatives or a refund for the unavailable item.

Delivery and Pickup
  • We offer both delivery and pickup options for your convenience. Delivery times and charges may vary depending on your location.
  • It is your responsibility to provide accurate delivery information, including contact details and delivery instructions. We are not liable for any delays or issues resulting from incorrect information provided by you.
  • If you choose the pickup option, orders must be collected at the designated pickup location within the specified timeframe. Failure to collect orders may result in cancellation and forfeiture of payment.
Intellectual Property
  • All content, including but not limited to text, images, logos, and designs, displayed on our website is the property of Black Forest Cake House and protected by copyright laws.
  • You may not reproduce, distribute, modify, or use any content from our website without our prior written consent
Limitation of Liability
  • To the fullest extent permitted by law, Black Forest Cake House shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of our website or services.
  • We do not warrant that our website will be uninterrupted or error-free, or that defects will be corrected.
Governing Law and Jurisdiction
  •  These terms and conditions shall be governed by and construed in accordance with the laws of Kenya. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Kenya.
Changes to Terms
  • We reserve the right to update or modify these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our website and services constitutes acceptance of the updated terms.


If you have any questions or concerns about these terms and conditions, please contact us at isimbah@blackforesthouse.co.ke cc blackforesthouse@gmail.com or call us via 0794263423 / 0722386173 (Mon-Sat, 8am-7pm).. Thank you for choosing Black Forest Cake House. We appreciate your business!



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